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Q. What are the postage fees?
A. We provide free postage within Australia.
Q. Do you post internationally?
A. Yes! Flat rate standard shipping is available. New Zealand- $15. Rest of the world- $30.
Q. Can I use a PO BOX?
A. No. Our courier only accepts physical addresses and a signature on delivery is required.
Q. Do I need to be home to accept delivery?
A. Yes, someone will need to accept your order. Alternatively a card will be left for you to rearrange delivery.
Q. Are the stickers high quality?
A. Absolutely! They are a premium vinyl sticker which is safe to use on your vehicle windscreen or over paint, including car panels! It is heat/ UV resistant, waterproof and is assured not to fade for 3-5 years.
Q. Can I use the stickers as a parking safety aid on my car door panel?
A. Yes! Buddy's handprint can help keep your kids safe by placing one on your car door, then instructing children to pop their hand on his while you load other children into the car etc. The sticker can be removed and will not affect the car or paint.
Q. Is it available in more the one colour?
A. Yes! At the moment it is available in pink and khaki.
Q. Is The Buddy Pack only for Dads?
A. No! If you want to be as rad as DaDMuM thinks he is, this bag is for you! It's practical, durable, full of handy compartments and perfect for everyday use, for families of any age.
Q. What material is The Buddy Pack made from?
A. The Buddy Pack is made from high quality, durable 600D polyester. It is tough, water resistant, eye catching and practical. The clever molle webbing design enables you to clip additions onto the bag.
Q. Is The Buddy Pack compatiable with other molle webbing pouches?
A. Yes! The Buddy Pack is fully compatible with other molle webbing pouches and the bottle holder can be unclipped and removed.
Q. Does The Buddy Pack include a change mat?
A. Yes! The Buddy Pack comes with its own Buddy Change Mat, complete with an insert to hold some nappies and wipes.
Q. What size is The Buddy Pack?
A. Big enough to use as the everyday bag for all families, big and small! Not carrying nappies anymore? Fill yours with hats, snacks, drink bottles and spare clothes for your day out. Don't need to carry a bag around anymore? Pop it in your car boot as a 'just in case' bag with medicines, first aid kit, spare clothes etc!
Q. We've had a bottle leak! Can I wash the bag?
A. Absolutely, we recommend handwashing The Buddy Pack.
Q. Can I change the novelty patches?
A. Yes! We will be releasing new designs also. All patches are embroidered and on a Velcro backing which sticks straight onto the Velcro patch on the bag. The Buddy Handprint Logo is not removable or interchangeable.
Q. Are the novelty patches and the alert / name patches different sizes?
A. Yes! Great spot! The Novelty Patches are 17cm x 4cm and are designed to fit perfectly, as pictured on the Buddy Packs top external pouch. The Alert and Name patches (MUM/ DAD) are smaller at 9cm x 5cm and are designed to sit underneath the novelty patches, on the second Velcro section on the bottom pouch of the Buddy Pack. Please see images for clarification or send us a email.
Q. Wait, so I get both novelty patches (#TEAMDADMUM and WHIPPED AS PAVLOVA) as a free gift?
A. Yeah, you do! We know waiting is the worst, so we hope these free, limited patches sweeten the deal!
Q. Do you offer Afterpay?